Have a Question?

Looking for the ultimate Office and House Cleaning service Pretoria has to offer? We are one of the leading Cleaning Companies based in Pretoria.

 

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Give us a call

082 338 5140

Send us a mail

info@dusterdollies.co.za

Enquiries welcome

Mon – Fri till 5pm

General F.A.Q’s

Who do I contact if I have any issues or questions?

You can contact us on 082-338-5140 or fill in a contact form under the Contact page & a representative will contact you.

When are you open?

Our Office hours are from Mondays – Fridays from 8am – 5pm. We also offer once off cleanings on Saturdays as per request.

Do I have to be home while you clean?

Not all all, it all depends on you as customer. As long as our Teams or individual cleaners has proper directions for entering and exiting your home.

 

Which areas do you service?

All our once off services are available in Pretoria, Centurion & Olifantsfontein (Midstream only). Our recurring services (Rent a Dolly Placements & Standard Team Cleanings are available in Pretoria East, Centurion & Olifantsfontein (Midstream only).

Services F.A.Q

Is tip included?

Tipping is NOT MANDATORY or REQUIRED in any way, but you have the option of doing so if you feel that you’ve received exceptional service. Duster Dollies personnel are not permitted to solicit tips under any circumstances and are NOT ALLOWED to accept any cash payments from any client for extra services rendered.

What method of payment do you accept?

 We accept EFT payments or you can fill in our debit order mandate (Not compulsory) for our recurring services. ALL services are paid in advance.

What is your cancellation/rescheduling policy?

You can cancel or reschedule your service 48 HOURS before your scheduled cleaning. Please CONTACT us on 081-247-2237 if you need to re-schedule or cancel an appointment.

Trust & Safety

Are you insured?

Yes, Duster Dollies have public liability insurance. We understand that it is a privilege to be in your home, and we are always careful. In the unlikely event that an object is damaged, please notify us within 24 hours in writing to info@dusterdollies.co.za

Are you a pet friendly cleaning service?

Yes, at Duster Dollies we LOVE pets. All our cleaners are trained to correctly deal with your pets. We do however ask if you have AGGRESSIVE pets to please put them away. We do not want our cleaners to be harmed in any way.

Can I trust Duster Dollies cleaners?

Absolutely. All of Duster Dollies Cleaning Professionals are highly trained, background and reference checked, as well as covered with our public liability insurance. Before employing our cleaners they must pass a criminal check.

Cleaning supplies

Do Duster Dollies cleaners bring all necessary cleaning supplies to get the job done?

Please check the service you requesting for more details.